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UTC is a world class product – DPM

PUTRAJAYA, May 18: The Urban Transformation Centre (UTC), which was created to facilitate a variety of services under one roof for the people’s convenience, is a world-class product, said Deputy Prime Minister Datuk Seri Dr Ahmad Zahid Hamidi.

He said the UTC which was an initiative under the National Blue Ocean Strategy has created history as the most extraordinary local product ever generated.

He said a total of 45.8 million people had utilised the services from various government departments and agencies at 18 UTCs in the country since its inception in 2012.

“The establishment of the UTCs was to ensure delivery of government services to the people were carried out in the most innovative and creative way.

“The concept of the UTC which brings together various government departments, agencies and the private sector under one roof can only be found here in Malaysia and is the first of its kind in the world, ” he said at a UTC Management event here Wednesday night.

Ahmad Zahid said three elements had played an important role in making the UTC as outstanding service providers.

“Firstly, we had constraints in terms of the UTC set up, staff shortage and placement and the budget to be implemented.

“It is not easy for government departments and agencies to be involved in the UTC operations until today. The establishment of the UTC which has now become a successful and creative service provider should be commended,” he said.

In the meantime, he said by renovating and transforming ‘white elephant’ building projects to be used as UTC proved to be a success for the government’.

“We were thinking in terms of creating added value to existing buildings to be used as service centres offering a variety of services to the people.

“In addition, through excellent management the renovation and transformation of the buildings were completed within the time frame,” he said.

Meanwhile, Ahmad Zahid described the establishment of the UTC as very close to his heart because he had worked together with the prime minister in developing the project.

At the event, Ahmad Zahid also launched the UTC Establishment and Management Guidebook which explained in detail the roles and responsibilities of UTC managers in managing the UTC, including operation hours, rental of office space, maintenance, utility fees and UTC asset management.

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